![]() Your security key option will vary depending on what browser, operating system, and device you’re logging in from.Ģ-Step Verification by Cross-Device Prompts Your security key can be a physical key like Yubikey 5, Google Titan Security Key, or it can be a biometric method managed by your device hardware like facial recognition or fingerprint scanner. This is because security keys are only supported on web browsers. To enable 2-Step verification by Security Keys, you must also have 2-Step Verification by Authenticator App enabled on your account. Set up 2-Step Verification by Security Keys Note that if you log in via passkey, your 2-Step Verification will be bypassed. Once you enter the code on your Roblox screen, you will be successfully logged in. You can find the code in your chosen Authenticator App on your mobile device. Once you enable 2-Step Verification by Authenticator App, you will be asked to enter a code every time that you log in with your password or login with Email OTP. Some apps you can choose are Google Authenticator, Microsoft Authenticator, Duo, Twilio Authy. If you don’t have an Authenticator App, you can download one from the App Store. To enable 2-Step Verification by Authenticator App, you must have an Authenticator app on your mobile device. Set up 2-Step Verification by Authenticator App Please note that if you log in via Email OTP or passkey, your 2-Step Verification will be bypassed. You can find the code in the inbox of the verified email you have on your Roblox account. Once you enable 2-Step Verification by Email, you will be asked to enter a code every time that you log in with your password. Set up 2-Step Verification by Email Address IMPORTANT: You must have a verified email address on your account to enable 2-Step Verification.Instruction will vary depending on your choice of 2-Step Verification Turn on the toggle for your desired 2-Step Verification method and follow the instructions on-screen. ![]() Mobile App: Find the three dots icon and tap on the gear icon.Browser: Find the gear icon in the upper right corner of the site.If you can’t log in, try these steps for recovering your password.To enable 2-Step Verification on your account: At this time, you can only choose a single 2-Step Verification method at a time. There are various 2-Step Verification methods that Roblox offers. This is especially helpful in mitigating attackers from getting access into your account in case your password is stolen. With 2fa turned off, we could login to her google account on the new phone and have the fi support team activate her line there.2-Step Verification is an additional layer of security for your account. Once we went through that workflow, we were in her account settings, and were able to turn off 2fa. However, it finally worked when we tried the "forgot email?" link on - they asked for her recovery email address, the name she used on her google account, and her google account password (all things which we thankfully had access to). She got a verification code at her hotmail email address but it still didn't allow her to login to her google account, it just sent her yet another one of those "we’ll send a link to sign in to your account in 48 hours" emails. ![]() However, nothing worked when we went through the account recovery process at. She still had her gmail password and access to a hotmail email address which she'd set as her recovery email address for her gmail. In our endless searching of ways to get out of this, it sounds like some people inadvertently lost their google account when they switched their phone numbers, but it's particularly dangerous for google fi users since your phone number is completely dependent on access to your google account. Especially given google seems to have force-converted her to using 2-step verification back in 2021, but didn't force her to generate backup codes when they did that. Yes, in retrospect, she should have generated backup codes for 2fa and had a physical security key and so on, but we (and I'm sure many others) were unaware of all that. Losing her phone almost resulted in her losing her google account and her phone number, each of which she's had for 15+ years. My wife's phone was stolen and therefore she couldn't receive two-factor authentication codes for signing into her google account, and therefore she couldn't switch to a new phone. ![]() We narrowly averted a disaster others have posted about here, so we wanted to post our story in case it helps others. ![]()
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